Free Delivery to all UK Postcode Areas

Delivery

  Loft Blinds are the UK’s only bulk stockist of genuine Velux blinds.

Because of this, we can offer a next day delivery service on selected Velux blinds.

• If you require a blind for delivery on the next working day, please check that that we currently have that blind size/type and colour in stock.

• You can do this by checking online-those blinds that are available for next day delivery will be indicated as such by having a small square with "Next Day" written on it-look on the colour swatches for this information.

• If this symbol is not on the colour swatch, those blinds are either not in stock or are blind size/types we do not stock for next day delivery.

• For example, we do not offer next day delivery on the Velux Roller blinds (RFL).

• To make sure of blind availability, you can call us on 01243-574726. Calls are answered, Monday to Friday, 9am through to 4pm, if we are busy, do leave a message, someone will call you back.

• Deliveries are not made at weekends or on Public/Bank Holidays.

• Next day delivery is free to UK mainland postcodes. We are currently unable to make next day deliveries to addresses in Northern Ireland, the Isle of Man, the Channel Islands and the Scottish Islands. Deliveries to addresses in these areas will be 7-10 working days. We do not deliver to the Republic of Ireland.

• Delivery time for non-stock items is 7-10 working days.

• We cannot deliver to a PO Box Number/address.

• In order to process your order in time for next day delivery, we need to have your order by 2pm on the preceding day.

Blind deliveries are made by Initial City Link. They will deliver your blind between 8:30am and 5pm. We cannot book or give a time for delivery, however, if you are going to be out for part or all of that day, you do have the option of leaving a signed note for the driver, advising him where he can leave the blind or with whom (eg) a neighbour, in your absence.

Alternately, you can give us instructions regarding delivery at the time of placing the order. We cannot give new instructions or amend delivery addresses once the order has been dispatched and is with City Link.

In both of these instances, the onus for the safety of your order and the responsibility for and of, passing on such instructions are solely your own.

On rare occasions when stocks are running low you may find that part of your order has been “split” (eg) you ordered six blinds for next day delivery, and are only due to receive four the next working day. If this is the case, your E Mail confirmation will have confirmed this to you, however, again, if you would like to check on stock levels and availability before you place your order, please call us (01243-574726), we are happy to check availability for you, offer alternatives if necessary, as well as, if you prefer, take the order over the phone.

Delivery for all orders over £50 is free. For orders under £50 we do charge a handling fee of £2.75.

Please note that we do not, and will not take or admit responsibility for any delays, losses, or errors in delivery made by third party sources, specifically couriers and their representatives and employees/agents.

Returns

If your blind arrives and is faulty or damaged, please advise us as soon as possible. We will replace faulty/damaged blinds as soon as we can (depending on availability). The replacement blind will be delivered by Initial City Link, the driver will also collect the returned blind at the same time and return it to us, so you will need to have that ready when the new delivery is made.

On some occasions, the returned items will be dealt with by Velux, and you will be sent a returns label, together with your replacement blind. We will advise if this is to be the case.

If your blind arrives and you have made an error with the order (eg) wrong size/colour, or you decide that you do not want the blind after all, we can arrange for it to be collected, however there will be a charge of £14.95 for this, if you are returning three or more blinds, this charge will raise by £4.95 for every extra blind you are returning (ie) sending back five blinds-charge would be £29.80.

We will not take back items after a period of two months has elapsed (unless they are faulty, in which case, you are covered by a three year guarantee)

It is crucial therefore that you have all of the correct information to hand before you place your order, to avoid disappointment and costs. Please refer to Your Questions to find out ways we can help you with your order.