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HOME - ABOUT US - PRODUCT RANGE - IDENTIFY YOUR WINDOW - TERMS - DELIVERY - CONTACT US - FAQS - BASKET |
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IMPORTANT DELIVERY INFORMATION
For non-stock blinds, please allow 7-10 WORKING days (ie) disregard weekends and Public/Bank Holidays, for delivery of your blind. Day 1 of your Delivery Schedule is the first working day after you have placed your order. We will contact you to advise when your order has been dispatched (usually the working day before actual delivery), however, if you have not heard from us by the tenth working day following your order date, please E Mail us at sales@loftblinds.co.uk with your order reference number. With most deliveries we can now E Mail or Text confirmation of dispatch of your order for you, this service is jointly provided by ourselves and the courier. We will then advise re.the status of your order. Please note that we cannot give a delivery time or request that the driver phone prior to delivery.
Delivery
Loft Blinds are the UKs only bulk stockist of genuine Velux blinds. Because of this, we can offer a next day delivery service on selected Velux blinds.
UK Blind deliveries are made by Initial City Link or Business Post. They will deliver your blind between 8:30am and 5pm. We cannot book or give a time for delivery, however, if you are going to be out for part or all of that day, you do have the option of leaving a signed note for the driver, advising him where he can leave the blind or with whom (eg) a neighbour, in your absence*. Alternately, you can give us instructions regarding delivery at the time of placing the order. We cannot give new instructions or amend delivery addresses once the order has been dispatched and is with City Link*. *In both of these instances, the onus for the safety of your order and the responsibility for and of, passing on such instructions are solely your own. On rare occasions when stocks are running low you may find that part of your order has been split (eg) you ordered six blinds for next day delivery, and are only due to receive four the next working day. If this is the case, your E Mail confirmation will have confirmed this to you, however, again, if you would like to check on stock levels and availability before you place your order, please call us (01243-574726), we are happy to check availability for you, offer alternatives if necessary, as well as, if you prefer, take the order over the phone. Delivery for all orders over £50 is free. For orders under £50 we do charge a handling fee of £2.75. Please note that we do not, and will not take or admit responsibility for any delays, losses, or errors in delivery made by third party sources, specifically couriers and their representatives and employees/agents. RETURNS AND CANCELLATIONS If, at any time, you wish to cancel your order, you must do so, in writing within ten working days of having received your blinds. Please note, a telephone cancellation, given or left as a message, is not acceptable and will not activate your right to cancel within that time. There is no right of cancellation, return or refund/credit once the product has been used, or has been fully or partially fitted/used. The only exception to this is if the item is damaged/faulty and you are returning it to us for replacement for that reason. These rights apply under the Consumer Protection (Distant Selling) Regulations of 2000 as established by the Office of Fair Trading (OFT). For all returns, the following should be applied- Please ensure that the blind is securely wrapped and secure in its original packing. Please include, with the blind, written confirmation of the following- Your full name and delivery details. A contact telephone number/E Mail address (preferably both). A description of the fault. If you are returning the blind for reasons other than it is damaged/faulty (ie) you have mistakenly ordered the wrong type/size/colour of blind, in order to swiftly process your return and issue your credit, then the blind should be returned to us, with the box unopened. If the box has been opened and the blind partially or fully fitted, we will not issue a replacement/refund. As per our Terms and Conditions, there will be a £15 blind repackaging charge for each blind opened and returned (ie) if the seals on the box have been opened. If the fitting clips have been disturbed, or the blind has been manipulated out of the box in any way, or if fitting has been attempted, then the blind is considered "Sold" and no return or refund will be considered. For these reasons, please ensure that you have all of the correct details relating to your Velux blind requirements when you place the order (ie) window size, blind type and colour. If you are uncertain of the colour blind that you would like, you are able to order colour swatches from us prior to placing the order to help you make your decision. Blinds returned to us for aesthetic and other reasons not related to damage or a fault are done so at your own expense. A replacement will not be dispatched until we have received that item safely back in our warehouse here and it has been deemed fit enough to be returned to stock. For faulty/damaged blinds, we will arrange for them to be collected and returned to us when your replacement is delivered, there will be no charge for the collection/return in this instance. Your right to a replacement for a faulty/damaged blind applies for three years (ie) the three year warranty issued with Velux products, and applicable from the day of purchase. |
