ORDERS

• Use of this website and the ordering of products from Loft Blinds constitutes unconditional agreement and acceptance to all of these Terms and Conditions.

• This applies to all orders, whether placed online at www.loftblinds.co.uk or by telephone or any other means.

• Failure to read or otherwise check these Terms and Conditions at any time does not disqualify them, nor does it exempt, in any way, your agreement and acceptance of them and no exceptions or concessions to them will be made or permitted.

RETURNS AND CANCELLATIONS

If, at any time, you wish to cancel your order, you must do so, in writing within ten working days of having received your blinds. Please note, a telephone cancellation, given or left as a message, is not acceptable and will not activate your right to cancel within that time.

IMPORTANT DELIVERY INFORMATION

Ensure that you have the correct blind type/size and colour BEFORE you open the packing. As per our Terms and Conditions, there will be a £15 per blind repackaging charge for each blind opened and returned (ie) if the seal/s on the box have been broken.

If the fitting clips have been disturbed or the blind has been manipulated out of the box in any way, or if fitting has been attempted, then the blind is considered "Sold" and no return or refund will be considered.

If you have ordered items in error then we request that the returns, which you must send at your own expense, arrive here in their original and saleable condition, with all packing intact, as well as your obtaining proof of posting from the carrier (verbal assurance that they have been dispatched is not accepted). Upon their return here, the blinds and packing will be inspected, and, if the above applies, we will dispatch your replacement blinds. However, and as above, if the fitting clips have been disturbed, or the blind has been manipulated out of the box in anyway, then these blinds are considered "Sold" and no return or refund will be considered.

There is an additional charge if courier collection and return is required, as follows:

Up to 2 blinds- £14.95.

3 blinds- £19.90

4 blinds- £24.85

5 blinds- £29.80 (and £4.95 per blind for subsequent blinds)

The only exception to this is if the item is damaged/faulty and you are returning it to us for replacement for that reason.

These rights apply under the Consumer Protection (Distant Selling) Regulations of 2000 as established by the Office of Fair Trading (OFT).

• For all returns, the following should be applied-

• Please ensure that the blind is securely wrapped and secure in its original packing.

• Please include, with the blind, written confirmation of the following-

• Your full name and delivery details.

• A contact telephone number/E Mail address (preferably both).

• A description of the fault.

• If you are returning the blind for reasons other than it is damaged/faulty (ie) you have mistakenly ordered the wrong type/size/colour of blind, in order to swiftly process your return and issue your credit, then the blind should be returned to us, with the box unopened. If the box has been opened and the blind partially or fully fitted, we will not issue a replacement/refund (see above).

 For these reasons, please ensure that you have all of the correct details relating to your Velux blind requirements when you place the order (ie) window size, blind type and colour. If you are uncertain of the colour blind that you would like, you are able to order colour swatches from us prior to placing the order to help you make your decision.

 Blinds returned to us for aesthetic and other reasons not related to damage or a fault are done so at your own expense. A replacement will not be dispatched until we have received that item safely back in our warehouse here and it has been deemed fit enough to be returned to stock.

 For faulty/damaged blinds, we will arrange for them to be collected and returned to us when your replacement is delivered, there will be no charge for the collection/return in this instance. Your right to a replacement for a faulty/damaged blind applies for three years (ie) the three year warranty issued with Velux products, and applicable from the day of purchase. Please notify us within 72 hours of receipt of delivery if a blind is damaged else there are missing items.

  We are only liable for the cost of the blind, not for the fitting costs. In the case of faulty/damaged blinds our liability for damages shall not exceed the total (invoiced) cost of the goods.

If you have any questions or queries about delivery or stock availability before placing your order, including colours or requests for colour swatches, as well as confirmation of window/blind types and sizes, please contact us on 01243-574726 or E Mail on sales@loftblinds.co.uk.

NEXT DAY DELIVERY

We currently hold selected blinds in stock for next (working) day delivery. These are from the Blackout, Blackout Solar Remote, Venetian, Duo and Conservation blinds range. Blinds that are in stock at the time your online order is placed are denoted as such with a "Next Day" marking on the relevant colour swatch for that blind type/size/colour.

 If "Next Day" is not marked on the relevant colour swatch, that blind type/size/colour is not in stock, and delivery will be 7-10 working days.

Do note that Next Day Delivery is for selected blinds only and is subject to stock levels and availability at all times. In some instances, if stock levels are running low and awaiting replenishment and you order two or more, of the same blind size/colour, you may note, from your confirmation E Mail that the order has been split (ie) one blind to be dispatched for next day delivery; the remainder to follow. The remaining part of your order would be dispatched as soon as these blinds arrived at our warehouse and we would advise you when that is the case.

Delivery is made by courier. It is your responsibility to provide full and accurate delivery details, including the postcode, as we will not check addresses prior to dispatch. Consequently, we do not accept        responsibility for any delivery delays and/or problems incurred because we have been given incorrect or incomplete delivery address details and no refunds and/or credits will be given for deliveries affected because of that.

Delivery will be made between approximately 8:30am-6pm on the designated delivery day. The service is not a "timed" one, so please do not request a specific time, or request AM/PM delivery. It is your responsibility to ensure that someone is at home to accept the delivery on that day. However, if you are out/at work/unavailable, you do have the option of either leaving a signed note for the courier, advising where the blinds may be left, or with whom, if a neighbour will take them in for you. You can also specify any delivery instructions (eg) "if out, please leave in greenhouse" at the time you place your online order. You are responsible for the security of your home and property, so please take this into consideration. If leaving instructions for the courier, we suggest this as an "option" and it should be considered as such.

The drivers do not always carry mobile telephones, so please do not request a call immediately prior to delivery.

In all cases, "next day" means the next working day (ie) Monday to Friday, excluding Bank and Public Holidays.

Please note, we cannot, and do not, promise or guarantee next day delivery for the blinds. Our responsibility to you is to process your order accurately and swiftly, ensuring that it is ready to be collected by our couriers on the same day that dispatch is due (for next day deliveries, before 2pm on that working* day). Once the blind/s have left our warehouse, responsibility and management of the order is down to the delivery agents. We will, of course, do all that we can, when required, to ensure that the blinds are delivered on time.

You may, if you wish, have a consignment number sent to you for your order-these, plus contact details for the courier, can either be texted or E Mailed to you at the time of collection. Please let us know if you would like this service when you place the order.

PRICING

We make every effort to ensure that the prices displayed on our website are correct. However, if an error in the pricing of a product is found, we reserve the right to either cancel your order, or contact to obtain additional sums due, or to refund any overpayment.