Terms and Conditions of Sale and Delivery of Velux Blinds and Accessories

Set out below are the terms and conditions upon which LOFT BLINDS LIMITED will process your order for Velux blinds and accessories from this on-line store. Please read carefully as our terms and conditions are binding. We do assume that anyone ordering items from this (or any other commercial website) would check our Terms and Conditions first and be aware of, and to have accepted them, prior to purchase.

It is conditional upon placing an order that you accept the following:

• The terms and conditions of sale and delivery as stated.

• The prices as stated in the on-line store.

• That we register your data for the purpose of handling your order and processing your credit card.

• That the agreement will be formed under English law.

Next Day Delivery Service

Next day delivery is on selected Velux blinds only, those that are available for delivery on the next working day are clearly indicated as thus on the site when you place your order (on the colour swatches there is a small square with NEXT DAY written on it). If the swatch does not contain that information, please assume that this blind is not in stock and will be subject to standard delivery. Please also allow for stocking levels and availability-if you wish to check on availability or any other aspect regarding delivery, please contact us on 01243-574726 before placing your order. We are happy to place the order with you over the telephone if you wish to do so.

Please also note that we do not currently retail any of the Velux Roller blinds on next day delivery.

How do I pay?

Payment can be made by all leading credit/debit cards via a secure link to HSBC bank. Once your card has been approved, you will receive an order confirmation by email. Your card will be charged on the day of order.

How will you confirm my order?

Upon receiving your order, an order confirmation will be sent to you by email. (Your email address is not distributed to other companies). Usually, you will receive your order within 10 working days. If you do not receive an order confirmation within 24 hours, please contact us. We cannot assume responsibility caused by problems in electronic communications.

Colours

We have taken every possible precaution to render the colours of the products as realistically as possible. However, we must make reservations as to possible deviations between the colours rendered in this on-line store and the actual colours of the products.

Cancellation & Returns

You have the right to withdraw your order within 14 days of delivery. The withdrawal must be made in written form or by e-mail at orders@loftblinds.co.uk. After receiving your withdrawal, we will issue a return confirmation number and a return label including postage. On receiving the goods we will credit the payment card used to purchase the goods. Unfortunately we cannot refund blinds without the original packaging and all fixings or blinds that have been fitted to a window.

Always check that the codes on the end of the boxes matches your order and that the colour is the correct one, prior to opening the box.

If the courier is unable to deliver to you after making at least three delivery attempts, they will return the blinds to us. There may be a charge of £14.99 should you wish us to resend the blinds out again upon their arrival back at our offices. A card should have been left by the courier on each delivery attempt with your delivery reference and a contact telephone number for the depot on it. In addition to that, we will normally advise you ourselves of any failed delivery attempt by E Mailing you that same information.

We cannot take back non faulty blinds that are more than three months old (ie) the request for the return has come three months, or over, after the original order was made. This applies even if the blinds are unused/the packaging is still complete.

24 Hour Delivery

If, for any reason, you decide that you wish to return the blinds, please note that we will raise a charge of £14.95 per blind to cover our costs in arranging collection. This charge will apply in all instances unless the blinds that you receive are different to those ordered or are damaged/faulty upon receipt. Please make sure you give us the right size information when ordering, we cannot be responsible for charges incurred for returning blinds that have been ordered incorrectly. Contact us if you are not certain of your window code or size. 

If you need to rearrange delivery to another address once the order has been despatched there will be a charge of £17.99.

Guarantee

Products purchased through our on-line store are guaranteed for two years. This guarantee does not in anyway affect you statutory rights.

IMPORTANT: Loft Blinds does not, and will not, take or admit responsibility for any delays, losses, or errors in delivery made by third party sources, specifically couriers and their representatives and employees/agents.